General

What are your hours of operation?

All day everyday bro!

How do I export / import a PST file?

Exporting your email to a PST file allows you to make a backup of your email, or to move it to another mailbox. This process will outline how to do both.

To export your Outlook to a PST:

  1. With Outlook open, click File -> Open & Export.
  2. Click on Import/Export.
  3. Choose Export to a file, click Next.
  4. Choose Outlook Data File (.pst), click Next.
  5. CAUTION: This step allows you to choose which folder to export from. If you do not select the TOP folder, you risk losing data.
    1. If you wish to export just one folder, such as the contacts or calendars, choose that folder, click Next.
    2. Otherwise, to export your ENTIRE mailbox, choose the TOP folder, and choose Include subfolders, click Next.
  6. Choose where you want to save the exported file. I recommend the Desktop and give it a name such as BackupMMDDYY.PST (where MMDDYY is today’s date, for organization).
  7. If you are making multiple copies (backups) to this file, you can choose to not allow duplicates, allow, or replace.
  8. When all your settings are correct, click Finish.
  9. If you want to password protect your file, enter a password. Leaving this blank will not create a password.
  10. Click OK to start creating your PST.
To import your Outlook file from a PST:
  1. With Outlook open, click File -> Open & Export.
  2. Click on Import/Export.
  3. Choose Import from another program of file.
  4. Chose Outlook Data File (.pst), click Next.
  5. Click Browse and search for your file to be imported.
  6. Choose replace duplicates with items imported (most common).
  7. CAUTION: This next step allows you to import from a specific folder within the archive, or to import all of the contents, choose the TOP folder.
    1. If you wish to import just one folder, choose it and then decide which folder to import into. The current folder will import into the currently selected folder in the Outlook folder pane.
    2. Import items into the same folder will search for an existing folder of the same name, or create one.
  8. Click Finish and the import process will begin.
How do I turn off RSS / News Feeds?

Exporting your email to a PST file allows you to make a backup of your email, or to move it to another mailbox. This process will outline how to do both.

To export your Outlook to a PST:

  1. With Outlook open, click File -> Open & Export.
  2. Click on Import/Export.
  3. Choose Export to a file, click Next.
  4. Choose Outlook Data File (.pst), click Next.
  5. CAUTION: This step allows you to choose which folder to export from. If you do not select the TOP folder, you risk losing data.
    1. If you wish to export just one folder, such as the contacts or calendars, choose that folder, click Next.
    2. Otherwise, to export your ENTIRE mailbox, choose the TOP folder, and choose Include subfolders, click Next.
  6. Choose where you want to save the exported file. I recommend the Desktop and give it a name such as BackupMMDDYY.PST (where MMDDYY is today’s date, for organization).
  7. If you are making multiple copies (backups) to this file, you can choose to not allow duplicates, allow, or replace.
  8. When all your settings are correct, click Finish.
  9. If you want to password protect your file, enter a password. Leaving this blank will not create a password.
  10. Click OK to start creating your PST.
To import your Outlook file from a PST:
  1. With Outlook open, click File -> Open & Export.
  2. Click on Import/Export.
  3. Choose Import from another program of file.
  4. Chose Outlook Data File (.pst), click Next.
  5. Click Browse and search for your file to be imported.
  6. Choose replace duplicates with items imported (most common).
  7. CAUTION: This next step allows you to import from a specific folder within the archive, or to import all of the contents, choose the TOP folder.
    1. If you wish to import just one folder, choose it and then decide which folder to import into. The current folder will import into the currently selected folder in the Outlook folder pane.
    2. Import items into the same folder will search for an existing folder of the same name, or create one.
  8. Click Finish and the import process will begin.

Kerio Connect

How do I resync my Email / Calendar / Contacts?
  • Click on the Home -> Settings -> Mail, Contacts, Calendars -> click on the Exchange account in question:
  • Turn off Calendar / Contacts or Mail
  • Choose Delete from My iPhone -> Turn Calendar / Contacts back on.

This will force a re-sync of the data from your mailbox account.

How do I setup Outlook 2010 / 2013?

Before you begin you will have to have a full version of Outlook installed and the Kerio Outlook Offline Connector. You can get the offline connector directly from Kerio by going to http://download.kerio.com -> Choose Kerio Connect -> Show Files -> choose Kerio Outlook Connector – Offline Edition (Universal) (EXE) and download. After downloading, run the installer.

Step 1: Open control panel and type mail in the search box. Then click on mail.

Step 2: You should see this window below. Click on show profiles.

Step 3: Type a profile name and click ok.

Step 4: Make sure Manual Setup is checked and click next

Step 5: Select Other, then select Kerio Connect. (If you don’t see it you need to download the connector first.)

Step 6: You should see this window. Type in your mail server name (Example: mail101.onepointsync.com)

Next type in your full email address and password.

Hit retrieve Info and you will see the username and email address field filled with your info.

If everything looks right, hit ok and close all the windows. Make sure your new profile is the one selected and start outlook.

You’re Done!!

How do I setup Exchange ActiveSync on an Android?

Prerequisites:

  • Mail server(i.e. mail.onepointsync.com)
  • Username (email address)
  • Password

Setup:

  1. Click Settings -> General, Accounts & sync
  2. Choose Add account
  3. Choose Microsoft Exchange
  4. Enter your email address and password.
  5. Click Manual setup
  6. Now, enter the server name (i.e. mail.onepointsync.com)
  7. Leave Domain empty
  8. Retype your email address in the Username field
  9. Lastly, choose what data you want to sync. Leaving them all on by default is common.
  10. Click Save!
What ports should I use for email?

Our networks only use secure ports and protocols:

  • HTTPS – 443
  • CardDavs – 8443
  • IMAPS – 993
  • SMTPS – 465
  • POP3S – 995
  • LDAPS – 636
  • NNTPS – 563
  • XMPPS – 5223
Why am I receiving hundreds of bounce messages?

If you received tens of hundreds of mail bounce messages from emails you didn’t originally send, then you may be a victim of email spoofing.  Similar to the way postal mail works, when you write your return address on an envelope, the postal system knows to return mail to you if the recipient is not valid.  This method works the same in email servers.  A spammer will use your email address as the return to email, and when a spam message bounces, it goes to you instead of the original spammer.

Because these messages originate outside of OnePointSync, we aren’t able to stop spammers from spoofing your address. However, we help protect your email address’s reputation by designing our systems to authenticate all the mail that really comes from you. When another domain receives an unauthenticated message from OnePointSync, it can tell that you didn’t really send the mail, and it is unlikely that your email address will be blocked.

If you feel that you may be a victim of identity theft, we suggest contacting your local authorities.

How do I setup Apple Mail?
  1. Click Mail (top left) and choose Preferences.
  2. Click Accounts -> Add Account.
  3. Choose Other.
  4. Enter your Full Name (as you want it to appear on emails), Email Address, and Password.
  5. Click Next, Apple Mail should say account needs to be manually configured.
  6. Choose IMAP for Account Type.
  7. Enter your Mail Server, User Name (your full email address), and Password.
  8. Enter your SMTP Server, User name (your full email address), and Password.
  9. Click Next and your done!
How do I choose my default Calendar / Contacts?
  •  Click on the Home -> Settings -> Mail, Contacts, Calendars
  •  Scroll down to the Contacts or Calendars section and choose Default Account, and choose your Exchange account.
How do I setup Exchange Activesync?

Exchange Activesync has some limitations on Outlook. Please understand these carefully before proceeding.

  1. Out of office can not be set in Outlook. You can use webmail however.
  2. Shared contact folders are not available.
  3. Public contact folders are not available.
  4. You can not create multiple calendar, tasks, or contact folders.
  5. Notes do not sync to other Exchange Activesync devices.
If you are fully aware of these limitations, but still want to proceed please read below.

1. Go to file, account settings, account settings and click on New account.

2. Click Next

3. Chose Outlook.com or Exchange ActiveSync compatible service and hit Next

4. Type your name and email address.

5. type your mail server for ex (mail101.onepointsync.com)

6. For user name put your full email address again. Password is your email password.

7. Click Next it will run a test if everything is Ok your email is all setup.

8. Close out of all windows and make sure your email is working.

What should I use for my MX records?

MX records tell the Internet where to send email for your domain. To properly use our services, you must setup your MX records as follows:

  • batman.onepointsync.com priority 10
  • spiderman.onepointsync.com priority 10

If you require assistance, please don’t hesitate to call!

How do I define the number of days to sync email?
  • Click on the Home -> Settings -> Mail, Contacts, Calendars
  • Click on your Exchange account
  • Click on Mail Days to Sync
  • Now choose the amount of time you want your device to stay in sync.

NOTE: No Limit can consume more memory and drain the battery.

How do I setup Outlook using IMAP / SMTP?

Please understand that IMAP / SMTP will not synchronize your calendars, contacts or tasks.

1. Go to file, account settings, account settings and click on New account.

2. Click Next

3. Make sure manual settings is checked and hit next

4. Choose pop or imap and hit next

5. Type in your name and email address in the first 2 fields.

6. For account type chose IMAP

7. Your incoming and outgoing mail server will be mail10x.onepointsync.com where x is your specific server. (If you don’t know this ask us)

8. Type your full email address in the user name field and your email password in the password field.

9. Click the button that says More Settings

10. Click the Outgoing Server tab. and check the box that says My outgoing server (SMTP) requires authentication.

11. Click the Advanced tab and change the encryption on both to SSL

12. Change your outgoing server port to 465

13. Hit OK

14. Hit Next it will check your settings if there are no errors you are all setup.

15. Close out of all windows and check to make sure you are getting mail.

What is a SPF record, and what should mine be?

SPF is like caller ID for your email. It tells other email servers which servers to allow email from. For example, when you send an email to a recipient on another email server, their server checks to make sure you are sending email from an approved server. If not, the recipient email server will (should) drop your email as it could be fake!

To allow email for all of OnePointSync’s IP addresses your SPF records should look like this:

v=spf1 mx a ip4:50.206.14.1/24 include:mx25.net -all

If you need help adding this to your domain, please contact OnePointSync Support!

How do I setup Exchange ActiveSync on iPhone / iPad?

Prerequisites:

  • Mail server (i.e. mail.onepointsync.com, if you don’t know this, please ask/email us!)
  • Username (email address)
  • Password
Setup:
  1. Click Home -> Settings -> Mail, Contacts, Calendar -> Add Account
  2. Choose Exchange
  3. Enter your email address, password, and a description. (i.e. Work email)
  4. Click Next
  5. Now, enter the server name (i.e. mail.onepointsync.com, if you don’t know this, please ask/email us!)
  6. Leave Domain empty
  7. Retype your email address in the Username field
  8. Lastly, choose what data you want to sync.  Leaving them all on by default is common.
  9. Click Save!
How do I re-enable the Kerio Outlook plugin?

Outlook 2007, 2010, 2013, 2016:

  1. Click on File.
  2. Click on Options.
  3. Click on Add-ins.
  4. Under Manage, click the drop down and choose Disabled Items, click Go.
  5. Highlight the Kerio Outlook Connector and click Enable.
  6. Now, under Manage, click the drop down and choose COM Add-ins.
  7. Find the Kerio Outlook Connector and check the box to enable it.
  8. Click OK.
Outlook 2003
  1. Click on File.
  2. Click on Options.
  3. Click on Add-ins.
  4. Under Manage, click the drop down and choose Disabled Items, click Go.
  5. Highlight the Kerio Outlook Connector and click Enable.
  6. Now, under Manage, click the drop down and choose COM Add-ins.
  7. Find the Kerio Outlook Connector and check the box to enable it.
  8. Click OK.
How do I setup IMAP on iPhone / iPad?

Prerequisites:

  • Mail server / Host Name (i.e. mail.onepointsync.com, if you don’t know this, please ask/email us!)
  • Username (email address)
  • Password
Setup:
  1. Click Home -> Settings -> Mail, Contacts, Calendars -> Add Account
  2. Click Other -> Add Mail Account
  3. Enter your Name (as you want it to appear on outbound emails)
  4. Enter your Password
  5. Enter a Description (i.e. Work email)
  6. Click Next
  7. Make sure IMAP is highlighted
  8. Under Incoming Mail Server enter:
    1. Host Name (i.e. mail.onepointsync.com, if you don’t know this, please ask/email us!)
    2. Username (your email address)
    3. Password (usually this is pre-populated from the screen before)
  9. Under Outgoing Mail Server enter:
    1. Host Name (i.e. mail.onepointsync.com, if you don’t know this, please ask/email us!)
    2. Username (your email address)
    3. Password (your password)
  10. Click Save!

Kerio Control

How do I setup my VPN connection?

Prerequisites:

Setup:

  1. Download and install the appropriate VPN client for your computer. For Windows, click Start -> right click on Computer / System -> choose Properties to find if you have a 32 bit or 64 bit system.
  2. Install the VPN client.
  3. After installation, click Launch the Program to run the VPN client.
  4. For connection name, type in your Server Name or IP Address as given to you by OnePointSync.
  5. Enter the username and password as given to you by OnePointSync.
  6. Click Connect.
  7. You will get a pop up stating invalid certificate, click Ignore to continue.
  8. You should get a pop up showing that the VPN client is connected.
You are now connected to your work’s VPN and can access internal computers as if you are at the office!
How do I connect VPN from iPhone / iPad?

Prerequisites: (if you don’t have these, ask us!)

  • Your URL / IP Address
  • A valid preshared key
  • A valid VPN username
Configuration:
  • Click Home -> Settings -> General
  • Scroll down to VPN
  • Click Add VPN Configuration
  • Change the Type to “L2TP”
  • Add a Description (helpful if you have multiple VPNs)
  • In the Server field, enter your URL or IP address
  • In the Account field, enter your username
  • In the Password field, enter your password (optional, but you will have to enter your password everytime)
  • In the Secret field, enter your pershared key
  • Keep Send All Traffic enabled.
To connect:
  • Click Home -> Settings -> General
  • Scroll down to VPN
  • Highlight the VPN to connect and then change the slider to Connect (next to Status)
  • Given all the settings are correct, the device will handshake and connect to your VPN!

Kerio Operator

How do I record auto attendants / system greetings?

Dial 86 and then record your message. At the end hit the pound (#) button and listen to the prompts, you have three options;

1) Save the message

2) Listen to your message

3) Re-record your message

After you have saved your recording, let OnePointSync Support know your intentions for the greeting and we will set the recording to play where you’d like.

How do I setup the Kerio Operator softphone app?

First, you must make sure your Operator server is correctly configured for softphone usage. This requires:

1)  A valid hostname and IP mapping (https://operator.onepointsync.com)

2)  A valid SSL certificate (obtained via OnePointSync)

3)  Softphone provisioned users (tell OnePointSync Support which users you would like to have setup with a softphone)

Download your Kerio Operator softphone app for your device:

iOS – click here

Android – click here

After installing the app you are given a login screen. Assuming the first three steps are completed, you’ll be given the provision URL, username, and password by OnePointSync to login to the app. All the rest of the settings are preconfigured for you!

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How do I login to voicemail?

To check voicemail, dial 50 (or push the voicemail button on your phone) and enter your voicemail password. The default is 1234.

After logging in, you can choose any of the options to listen to voicemail, record new greetings, or set a temporary greeting.

Please download the accompanying document for the full voicemail map from this link:

https://samepage.io/app/#!/684c31d2f57a9e3eb0349473ffdd64f7c205e0a3/page-287997994664463186

How do I login to MyPhone?

MyPhone is a web based tool for you to manage your call history, voicemail settings, call forwarding settings, and if allowed send faxes.

To login to MyPhone you need your:

  • Operator URL (ask OnePointSync)
  • Operator username
  • Operator password
Once logged in you can use the tabs at the top menu to navigate through MyPhone.
How do I use my Operator system?

We have published guides on how to use your system here. Please download the documents from the following link:

https://samepage.io/app/#!/684c31d2f57a9e3eb0349473ffdd64f7c205e0a3/page-287997994664463186

How do I transfer calls?

Warm transfer – click txfr, dial the extension and click dial. Inform the recipient of the transfer, and click txfr again to complete the transfer.

Blind transfer – click bxfr, dial the extension and click dial. Call is blind transferred.

Cloud Computing

Using Remote Desktop

Prerequisites:

  • Server name (i.e. “ops-cloud.onepointsync.com”)
  • Username
  • Password

Setup:

  1. Click Start -> search for “Remote Desktop Connection.”
  2. In the computer field, enter your server name, then enter. your username and password for the remote server.
  3. Click Connect.
Using Ericom AccessNow

Prerequisites:

  • Server name (i.e. “ops-cloud.onepointsync.com”)
  • Username
  • Password

Setup:

  1. Connect to this link and download the appropriate link for your computer platform.
    1. https://samepage.io/app/#!/684c31d2f57a9e3eb0349473ffdd64f7c205e0a3/page-219769581101833384
    2. Mac: Ericom_Blaze_Client_For_Mac.zip
    3. PC: EricomBlazeClient.mst
  2. After download is complete, navigate to your downloads folder and run the file to install Ericom.
  3. After installation, open Ericom Blaze.
  4. In the computer field, enter your server name, then enter your username and password for the remote server.
  5. To add local desktop / documents / downloads folder or printers:
    1. Click on Local Resources and then the More Devices button and check the locations you want to include in your remote desktop session.
    2. In the lower section, click on Printer drivers and use native and universal.
  6. Click Connect.
How do I install printing software for Remote Desktop?

Connect to this URL: https://samepage.io/app#!/684c31d2f57a9e3eb0349473ffdd64f7c205e0a3/page-378502572056731968

And download the TSPrint Client software.

Click through the default installation.

Now, connect to your Remote Desktop server and print something, and you will be given a few choices to print. The TSPrintDefault will print to your computers default printer, while the other options can print to PDF or other printers!

Microsoft Exchange

How do I setup Exchange ActiveSync on iPhone / iPad?

Prerequisites:

  • Username (email address)
  • Password

Setup:

  1. Click Home -> Settings -> Mail, Contacts, Calendar -> Add Account
  2. Choose Exchange
  3. Enter your email address, password, and a description. (i.e. Work email)
  4. Click Next
  5. The iPhone / iPad will automatically find the correct server.
    1. If this does not work, please contact us, as we may need to update your DNS settings.
  6. Upon correctly connecting to the server you will see check marks, this is good!
  7. Lastly, choose what data you want to sync.  Leaving them all on by default is common.
  8. Click Save!