Call Routing
- Ring groups that send an inbound call to all extensions in a department
- Call forwarding, that routes calls to users’ offices, mobile phones and other devices
- Distinctive ringtones for local, external and ring group numbers
- Customized call-queue audio messaging and auto routing of calls
- Call forwarding / “Follow Me” that forwards calls to an office extension until the call recipient is located
- Kerio Operator Softphone allows users to make and receive office calls from iOS and Android devices
Call Handling
- Auto attendant automatically answers incoming calls with custom greetings
- Administrator defined rules and menu structures, including out-of-office hours and holidays
- Call pickup that allows designated users’ to pick up calls to another user’s phone
- Directed call pickup makes it possible to answer calls on a specific extension
- Group paging that activates the loudspeakers in nearby desktop phones
- Busy Lamp Field (BLF) support allows users to monitor phone line status on their office phones
- Call monitoring allows users with an access code to participate in active calls
User Productivity
- Voicemail to email via .wav files sent to user email addresses
- The ability to set up extensions and access rules for large or frequent conference calls
- Dynamic voice conferences let users create conference calls on the fly without predefined conference codes and PINs
- Support for fax-to-email, PDF-to-fax and T.38 fax machines
- The ability to dial a desktop phone, access voicemail, configure phone options and view call history from the Kerio Operator client
- Call recording that records incoming and outgoing conversations on individual and conference extensions, call queues, ring groups and paging
- The ability to speed-dial the frequently dialed numbers, e.g. numbers of teleconference, meeting rooms and passcodes