Call Routing

  • Ring groups that send an inbound call to all extensions in a department
  • Call forwarding, that routes calls to users’ offices, mobile phones and other devices
  • Distinctive ringtones for local, external and ring group numbers
  • Customized call-queue audio messaging and auto routing of calls
  • Call forwarding / Find Me that forwards calls to an office extension until the call recipient is located
  • Kerio Operator Softphone that allows users to make and receive office calls from iOS and Android devices

Call Handling

  • Auto attendant to automatically answer incoming calls with custom greetings
  • Administrator-defined rules and menu structures — including out-of-office hours and holidays
  • Call pickup that allows designated users to pick up calls to another user’s phone
  • Directed call pickup makes it possible to answer calls on a specific extension
  • Group paging that activates the loudspeakers in nearby desktop phones
  • Busy Lamp Field (BLF) support that allows users to monitor phone line status on their office phones
  • Call monitoring allows users with an access code to participate in active calls

User Productivity

  • Salesforce-phone system integration with click-to-dial and call logging
  • AMI (Asterisk Manager Interface) Integration with other CRM systems
  • Voicemail to email via .wav files sent to user email addresses
  • The ability to set up extensions and access rules for large or frequent conference calls
  • Dynamic voice conferences let users create conference calls on the fly without predefined conference codes and PINs
  • Support for fax-to-email, PDF-to-fax and T.38 fax machines
  • The ability to dial a desktop phone, access voicemail, configure phone options and view  call history from the Kerio Operator client
  • Directory search that enables users to look up colleagues’ extensions from their phones
  • Call recording that records incoming and outgoing conversations on individual and conference extensions, call queues, ring groups and paging
  • The ability to speed-dial the frequently dialed numbers, e.g. numbers of teleconference, meeting rooms and passcodes
  • Click to Call from Kerio Connect client, Google Chrome & Firefox

Security

  • Password-guessing protection that blocks IP addresses after a specified number of failed login attempts
  • Anomalous behavior detection that alerts administrators to call durations and volumes that are outside limits
  • Encrypt calls on SIP phones that support Secure SIP

Administration

  • Ring groups that send an inbound call to all extensions in a department
  • Call forwarding, that routes calls to users’ offices, mobile phones and other devices
  • Distinctive ringtones for local, external and ring group numbers
  • Customized call-queue audio messaging and auto routing of calls
  • Call forwarding / Find Me that forwards calls to an office extension until the call recipient is located
  • Kerio Operator Softphone that allows users to make and receive office calls from iOS and Android devices
  • Direct outgoing calls based on part of a dialed number (e.g. country code)

Contact us today about your needs and we will put together a Kerio Operator quote for you.