Dear Millennials, we’re about to say something shocking, so we hope you’re sitting down. Not every tech problem can be solved over the Internet!! We’ll pause for a minute to let that sink in…
Although most tech problems can be solved by a technician accessing your network remotely, diagnosing and, in most cases, solving the problem immediately, your device of choice sometimes faces such severe issues that you’ll need on-site tech support to figure out what’s going on. Yes, this will require you to look away from your screen for a minute and point the technician in the direction of the failed piece of hardware.
Tech problems that need on-site tech support
Sometimes, a piece of hardware, like a computer or a server, fails. Maybe you’re staring at a blue screen or damaged equipment, or there has been a power failure in the server room. These types of tech problems are hard to diagnose over the phone. To fix a problem with your computer or another device, we’ll need to connect remotely. That’s not possible if the piece of equipment isn’t turning on.
Rebooting your system
If your systems need a reboot, it may sometimes be safer to have a technician on-site to make sure that you aren’t damaging your equipment when you start it back up. There may also be problems with the equipment that will need troubleshooting before you can reboot the system. For these types of issues, you’re going to need on-site tech support.
On-site tech support
We offer full solutions and enable you to concentrate on your business.
- On-Site IT Support
- Remote IT Support
- Managed Services
- Data Erasure Services
We believe strongly in meeting the service needs of our customers. We offer scheduled appointments, emergency services, and can be reached by phone or e-mail, because what good is a technician if you’re unable to reach them when you need them?