We talk a lot about internet security because it’s the number one concern for any business. However, we also talk about the efficiency of remote IT management and support. Warning clients about giving access to the wrong people and then turning around and asking for remote access to their network may seem a bit contradictory. However, with the right security and a little bit of trust, you can feel perfectly safe allowing your IT provider to have remote access to your network.
Remote access IT support
We’re in a constant battle between security and efficiency. There’s no doubt that remote management and monitoring (RMM) is the most time-efficient and effective way to serve our clients. However, we understand your hesitation and we know you need more assurance than us saying “trust us!” So let’s see if we can’t put your mind at ease.
When you choose an IT service provider you need to trust that they have your best interest in mind. However, if you find a company that refused to explain their practices and security measures, and simply asks for your blind trust, red flags should be going up everywhere. At OnePointSync, we want our clients to understand every procedure, including how we assure secure remote access IT support.
Secure and efficient remote IT support
For our remote monitoring and management (RMM) we use a program called Autotask, a cloud-based solution to your RMM worries. Autotask will surpass performance, security, and scalability. However, you can never be too careful. Therefore, we’ve paired Autotask with Webroot which does our anti-virus scans. Webroot is specifically designed to protect cloud-based applications, services, and resources, and stop threats in real time. These two programs combined are powerful tools to ensure both heightened security and efficiency for our clients.
It should also be said that before we even begin to access your network we have to log in to our platform. All of our platforms are very secure and require some version of a two-factor authorization (2FA) to even log in. 2FA is the first step to great security.
Benefits of remote access
Remote IT management and monitoring to troubleshoot and solve problems, is the most efficient way to manage your IT needs. With remote access you can get almost instant IT support, getting your system up and running as quickly as possible without disrupting workflow and or losing your clients confidence. We can perform routine remote check-ups, but we can also set up and configure your Outlook, printers, software, and applications without ever setting foot in your office.
OnePointSync offers IT solutions and support for small and midsized businesses in the Denver area. We use the most advanced IT solutions to secure your network, improve work performance, and troubleshoot any issues that may arise. Contact us for a quote on our managed IT packages.