Every small business needs tech support. At some point, you’re going to run into trouble, and the quicker you can fix the problem and get back online or gain access to your emails and documents, the more quickly you’ll get back to business. Any time wasted by trying to troubleshoot your IT problems yourself is money down the drain. Outsourcing your small business IT support to a third party can save time, money, and your sanity.
Talk to an IT expert about the right IT support package for your small business.
Types of IT support for small businesses
There are many types of IT support for small businesses. Depending on the type of industry you are in, you may need more or less support. Luckily, there are plenty of businesses that offer different IT support packages so that every business can find the right solution for the right price.
Free IT support
There are free IT support solutions. However, services that offer free IT solutions aren’t going to solve your problems for free; they are simply going to provide you access to the information that will allow you to fix your IT problem. With free IT solutions, expect to spend a lot of time trying to fix your problem rather than going straight to an expert who can find the problem and solve it quickly. Free services are essentially letting you onto a message board where you ask for help from other users. If you aren’t technologically inclined, this could lead to bigger problems as you try to navigate all the DIY solutions. Free IT support is very much a trial-and-error type of service.
Before you opt for a “free” service, ask yourself how much time you can afford to spend on solving your IT problems. How long can you afford to be offline or not have access to your data before it is too costly for your business? The answer for most small businesses is going to be “not very long!”
As-needed IT support
Free IT services only give you access to troubleshooting instructions, but it’s up to you to fix it.
If you are feeling fairly confident in your IT but you still want someone on your side in case something goes wrong, look for a company that will offer you support only when something goes wrong. If something goes wrong, an IT expert will help you fix it; otherwise, it’s just business as usual.
Full-service IT support
If you are just starting a business and every system is new, you may want to pay for full-service IT support. As you get used to your new email, cloud, and VoIP systems, you may have more questions and problems that will require tech support. As you grow more comfortable with your IT solutions, you can re-work your IT support to match your needs.
Customize your IT support for your Denver business
OnePointSync offers a variety of IT support solutions for small businesses in Denver. We understand that every business is going to have different needs, and our IT experts can help you determine just what type of IT support service is right for your small business.
